Return & Refund policy

Return & Refund Policy

At ZASHEEN, we want you to love every piece you receive. We carefully inspect and pack our jewellery before dispatch. If you receive an item with a manufacturing defect or an incorrect item, we are here to help.

1. Eligibility for Returns

Returns or replacements may be accepted in the following situations:

- You received a wrong product.
- The product arrived damaged.
- The product has a manufacturing defect that was present when received.

To be eligible, you must contact us within 48 hours of delivery.

Items returned without prior approval from ZASHEEN may not be accepted.

2. Items That Cannot Be Returned

For hygiene and product-safety reasons, we generally do not accept returns for:

- Change of mind
- Wrong size selected by the customer
- Products that have been worn or used
- Products damaged after delivery
- Products showing signs of misuse
- Products altered or modified by the customer
- Products without their original packaging
- Products purchased during a sale or promotional offer, where the offer specifically states that the item is non-returnable

3. Unboxing Evidence

For damaged or incorrect orders, we strongly recommend recording a clear unboxing video from the moment the package is unopened.

Please retain the original packaging, shipping label and product until your request has been reviewed.

4. How to Request a Return or Replacement

Please contact us within 48 hours of delivery with:

- Your order number
- A description of the issue
- Clear photographs of the product
- Photographs of the packaging and shipping label
- An unboxing video, if available

Our team will review the request and let you know whether it qualifies for a replacement, return or refund.

5. Refunds

If a refund is approved, the applicable amount will generally be refunded to the original payment method.

The time taken for the amount to reflect in your account may depend on your bank or payment provider.

6. Replacement

Where appropriate and subject to availability, ZASHEEN may offer a replacement for a damaged, defective or incorrect product.

If the same product is unavailable, we may offer an alternative resolution.

7. Return Shipping

If the return is due to an error on our part, such as receiving an incorrect or defective product, ZASHEEN will determine the appropriate return-shipping arrangement.

For other situations, return shipping may not be provided.

8. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

Once an order has been dispatched, cancellation may no longer be possible.

9. Contact Us

For return or refund assistance, please contact ZASHEEN using the contact details provided on our website. 

ZASHEEN
Elegance You Can Wear.